Your tracker is verified the moment we receive an event from your domain. If your website is still showing Unverified after a minute or two, here's how to figure out why.
Check 1: The script is on the page
Open your site, view source (Cmd+U / Ctrl+U), and search for netaj.io. You should see the script tag in the <head>. If it's not there, check your theme or layout — sometimes the snippet is added to a draft template that didn't get published.
Check 2: The tracker loads
Open DevTools → Network tab → filter by netaj. You should see two requests on every page load:
tracker.js— the tracker script itself, status 200/api/events— the first event batch, status 202
If tracker.js is blocked or returns 404, your snippet is using the wrong tracking ID. Re-copy it from the Websites page in your dashboard.
Check 3: The domain matches
The tracker only counts events from the domain you registered. If your store is at store.example.com but you registered example.com, events will be silently dropped. Add the actual store domain — including the subdomain — and re-test.
Common gotchas
- Ad blockers on your test machine can block the tracker. Try in incognito with extensions disabled.
- Salla store preview mode doesn't run third-party scripts. Test on the published storefront, not the preview URL.
- Cookie/consent walls that block all scripts before consent will keep the tracker dormant. The tracker doesn't set cookies, so most consent banners safely allow it — talk to your DPO.
Still stuck?
Click Re-check on the Websites page. If it still won't verify, share your domain with our support team and we'll trace it.